Case Studies

Chocolate Firms Re-engineered

At System 21, we always like projects where you can eat, wear, or drive the client's products. In recent years, some of the more delicious projects have included Thorntons Chocolates, Bendicks of Mayfair, Elisabeth Shaw, Famous Names Liqueurs, Lindt, and S&A Lesme Callebaut based in Belgium.

Some projects have been "wall to wall" involving the rationalisation of administration right through to production and retail sales. Others have concentrated on the distribution network and on production planning, line and process balancing and efficiency to ensure that product prices are cushioned from fluctuating raw material costs, without reduction of net profit margins.

Continuous improvement is essential for long term competitiveness. The structure of reporting systems installed by System 21 means management will always have to review the continuing appropriateness of their control systems.

Re-engineering the process flow and organisation as part of the System 21 Project produces the following deliverables:

Reduced number of "Transactions"
Improved communications
Reduced paperwork/procedures
Cost savings
Customer service improvement
Format specification for the new system "inputs"
Defined performance criteria for the new system
Training documentation for the new methods/systems
In most process re-engineering projects it has been possible to reduce the number of transactions required to run the business by between 30% and 50%. In one case the reduction was 60% in a company of 450 people.

 

 

 

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