SYSTEM 21 Management Consultants

SYSTEM 21 delivers high quality professional change management and transformation for private companies, PLC's and the NHS. We have a long and proven track record of 100% successful delivery of all project objectives, with a significant return on investment for our clients.

We are fully experienced in a wide range of Industrial sectors and in all areas of NHS Healthcare in the UK.

It's hard to find anything that gives you back more than it costs. However, that's what we do. Every consultancy assignment has delivered increased profit, or a reduction in cost, at multiples of between 3 and 10 times the cost of the Project.

Our Philosophy

We believe that people are the most important asset in every organisation. Successful transformation to achieve a positive change requires the committed participation of the staff and management. This begins with the identification of opportunity and flows through to the full delivery of the Project objectives.

We engage with staff and management throughout the organisation to deliver a significant increase in operational performance and 100% of project objectives within a rapid timescale. The way in which our client staff work alongside our professional experts provides the perfect environment for sustained behaviour and attitude change,

"We empower individuals to make improvements for themselves in the organisations they work in" - Andrew Whiting - CEO - SYSTEM 21

The objective is always to become more efficient, to meet challenging new budgets, improve operational efficiency, protect jobs and future employment and above all, to maximise front line levels of customer service. In business this means more sales and prosperity and in healthcare this translates as the highest quality of experience for the patient.

A healthy organisation offers protection for its workforce. We see our role as improving the operational effectiveness of the organisation, its clients, customers or patients and most of all, for the people within the organisation. A more efficient organisation safeguards current jobs and future employment.

SYSTEM 21 is an equal opportunity employer.

Press : SYSTEM 21 Project shortlisted for HSJ award

Gloucestershire Hospitals Foundation Trust

Andrew Whiting CEO SYSTEM 21, Paul Taylor, SYSTEM 21 and Ian Tait, EFD Director GHT

The SYSTEM 21 Project involvement included both the Hospitals at Cheltenham and Gloucester. The focus was to develop a plan to implement costs savings of £3.7M in the Estates and Facilities Division (EFD) of the Gloucestershire Hospitals NHS Foundation Trust (GHT).. Initiatives in prior years had not delivered and the savings target for the year and beyond was at serious risk. GHT chose SYSTEM 21 as the Transformation Partner - after examining the spectacular results achieved by SYSTEM 21 in other NHS Hospitals in the North and South of England.

The scope included the key areas of domestic services, capital & development, catering, maintenance, medical engineering, portering, transport and the Divisional management structure. Throughout the project SYSTEM 21 engaged fully with staff and management in a participative approach that first collected all the volumetric data required to generate detailed capacity plans for each department.

There were weekly communucations meetings with departmental staff and also with the Senior Management team, to report progress being made towards the project objectives. Managers were given full support with the decisions that would subsequently deliver the significant performance improvement and financial savings achieved.

The project was a resounding success for the management and staff who participated fully in the project programme. The annualised recurring savings were agreed as £4.325 million. This gave the Trust a potential full year Return on Investment of over 8 to 1. The Division delivered a Cost Improvement Plan of £3.3m.. The full year effect of the savings is expected to meet the target and then continue as recurring annualised savings..




SYSTEM 21 is a registered Trade Mark

SYSTEM 21 is ISO 9001 Accredited (British Standards Institute)

All text and examples are copyright SYSTEM 21 and may not be copied or reproduced without prior written permission .

Services Overview

Professional change management and transformation services, including full implementation of all recommendations. SYSTEM 21 has an enviable track record of 100% successsful projects.

  • - Profit improvement with full implementation
  • - Busioness diagnostics and transformation
  • - Change Project Management

Contact Us

To contact us please fill out a general enquiry on the Contact page, phone or email or text as below.

Address: 270 Castle Street, Dudley DY1 1LQ, UK
Telephone: +44 (0) 1384 456 760
FAX: +44 (0) 1384 456 348
text: +44 (0) 7767 297 661